Frequently Asked Questions
Everything you need to know about Arrtx products and services.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination, usually ranging from 7-15 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Are Arrtx art supplies professional grade?
Yes, our products are designed for both professional artists and hobbyists, focusing on high-quality pigments, durability, and ergonomic design.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer bulk or wholesale discounts?
We do offer special pricing for educational institutions and bulk orders. Please reach out to our sales department via the contact form for a custom quote.