Returns & Exchanges
At Arrtx, we stand by the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and transparent exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our designated fulfillment center.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing